🙋♂️ Support Center
Thank you for visiting The Pro Audio Files!
If you need help with courses, membership, or Quiztones, start with the FAQs below.
📋 General
Do you publish new articles and videos?
No. We’re no longer publishing new articles or videos on The Pro Audio Files. Our full focus is now on building and supporting Quiztones and a new app called TinySong. The Pro Audio Files remains available as an archive, with 600+ articles and 400+ videos that continue to help musicians, producers and engineers worldwide.
Do you accept guest posts, interviews, advertising, or reviews?
We no longer accept guest submissions, interviews, advertising, or review requests.
Can I ask a mixing question?
We can’t answer individual mixing questions, but if you’re a course customer with a question related to a specific lesson, please contact the course creator directly through their website.
🎓 Downloadable Courses
🖥️ Membership (On Demand)
What’s included in the membership?
The Pro Audio Files On Demand membership includes access to 60+ courses from a range of instructors.
Many (but not all) courses include downloadable multitracks, DAW sessions, and other course files, which can be accessed via the “Download All Course Files” button at the top of each course page.
Genres span pop, indie rock, hard rock, country, EDM, hip-hop, and more.
The easiest way to explore what’s included is to start a 100% risk-free 14-day trial.
How do I cancel my account?
You can update your billing details or cancel your account from your Account page.
What is your refund policy?
If you’re not satisfied, we can refund the most recent charge on your account.
To request a refund, please email support and we’ll take care of it.
🎧 Quiztones
Where is Quiztones available?
Quiztones is available for iOS and Mac through their respective App Stores. We will also be updating the Mac app soon! Rest assured, if you purchase the Mac app today, you'll be locking in the best possible price for life.
What's the difference between Mac & iOS?
Quiztones for Mac and iOS mostly have the same features, except Quiztones for iOS has Practice Mode. In Quiztones for iOS (free to get started), audio importing and Hard & Expert quizzes are part of the Quiztones Pro subscription ($14.99/year or $2.99/month), but on Mac everything is included in the one-time base price ($14.99). We'll be updating Quiztones for Mac features and pricing soon, so if you buy it today, you'll be locking in the lowest price for life and inherit any changes we make to it for free!
Is Quiztones available for Android or Windows?
We may explore Android and Windows in the future, but at this time Quiztones is only available for Mac and iOS.
How do I use Quiztones?
We've designed Quiztones to be as easy to use as possible — there’s no complicated graphics or UI to distract you. Here is a quick primer of (basically) everything you need to know to get the most out of Quiztones
Tones Quiz — Select the sine wave frequency you hear being played.
EQ Quiz — Press the Play button. Toggle the Power icon to turn the frequency boost or cut on and off (or leave it on). Select which frequency was changed.
EQ Practice Mode — Select a frequency. Press Play. Toggle Power icon to turn the selected change on or off.
Gain Quiz — Press Play. Toggle the Power icon to hear a change in gain. Select how much boost or cut in gain you hear.
How do I import my own audio?
Quiztones Pro allows you import your own audio files to use as source material in two ways:
- iOS Files (which you can connect to Dropbox, Google Drive, iCloud Drive etc. — Learn more on connecting third-party cloud apps here).
- iOS Music app (Please note: Apple does not allow apps to access Apple Music, Cloud-stored, or DRM-Protected files. The songs music be downloaded locally to your device. As long as it's not Apple Music or DRM-Protected, to ensure a song is downloaded to your device, open Music app > Library, and the song will have a down arrow to the right of it. If not, you can tap the 3 dots and press download.)
After subscribing to Quiztones Pro, simply tap EQ or Gain, and choose from one of the various quiz levels in the "Import Your Own Audio" section.
Where is my Quiztones Pro
Quiztones Pro is available by subscription inside Quiztones 3.0 and later. Quiztones for iOS customers prior to 3.0 automatically inherit lifetime access for free. If you're a Quiztones for iOS customer prior to version 3.0 (Jan 23, 2023), and you're not able to access Quiztones Pro features and content (Hard & Expert Loops, Audio Importing, etc.), we recommend upgrading to iOS 17 and using the same Apple ID on your device that you used to originally purchase Quiztones. If you're still having trouble, please tap the "i" icon in the top right corner of the home screen, tap Contact Support, and shoot us an email so we can help you out!
How do I change or cancel Quiztones Pro?
All subscriptions and billing in Quiztones are attached to your Apple ID and processed through Apple, so we don't have direct access to assist with this.
If you want to change or cancel your subscription, you can do this in two ways:
Option 1: Open Quiztones > tap "i" in top right > Manage subscription > Cancel Subscription
Option 2: Settings app > Tap name at the top > Subscriptions > Quiztones > Cancel Subscription